Terms and Conditions

Terms of Sale

Last updated: July 17, 2024

Before making a purchase on our website, we invite you to read and understand our terms of sale. By making a purchase from Gorilla, you accept and agree to comply with the following terms:

  1. Generalities

1.1. These terms of sale apply to all purchases made through our website.

1.2. We reserve the right to modify these terms at any time. Any changes will be effective immediately upon their publication on the website.

  1. Products

2.1. All products offered on our website are subject to availability.

2.2. We strive to display product images and descriptions accurately. However, we do not guarantee that the colors and details shown on your screen will exactly match the actual products.

  1. Prices and Payments

3.1. All prices are indicated in Costa Rican colones (CRC) and include applicable taxes.

3.2. We reserve the right to change prices at any time without prior notice.

3.3. Payments must be made through the options available on our website. By providing your payment information, you guarantee that you are authorized to use the selected payment method.

  1. Purchase Process

4.1. To make a purchase, you must add the products to your shopping cart and follow the instructions to complete the transaction.

4.2. Once the purchase is made, you will receive an email confirmation with the details of your order.

  1. Shipping and Delivery

5.1. We offer shipping to various locations within Costa Rica. Shipping options and associated costs will be detailed during the purchase process.

5.2. Delivery times may vary depending on the location and product availability. We are not responsible for delays caused by circumstances beyond our control.

  1. Returns and Refunds

6.1. Due to the nature of the products we sell through the website, we do not accept returns, unless they are related to a defective product.

6.2. To initiate a return, you must contact our customer service at info@gorillacr.com

6.3. Refunds will be issued via the original payment method once we have received and processed the returned product.

  1. Warranty and Liability

7.1. We guarantee that our products are of high quality and meet the standards specified on our website.

7.2. Our liability is limited to the value of the product purchased. We are not responsible for indirect, incidental, or consequential damages.

  1. Privacy and Security

8.1. While we take reasonable measures to safeguard information, we cannot be responsible for the actions of those who gain unauthorized access to or abuse our site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

8.2. We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances will we allow the use of our services by minors without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect personal information from minors.

  1. Data Collection and Handling

9.1. When you make a purchase, we collect certain personal data necessary to process your order and improve your shopping experience. This may include your name, address, email, and payment details. We use your personal data solely for purposes related to your purchase and to keep you informed about our products and promotions, provided you have given your consent to do so.

9.2. We use cookies and other technologies in our related services, as do our trusted partners, including when you visit our site or access our services. A "cookie" is a piece of information that a website assigns to your device while you are viewing a website. Cookies are very useful and can be used for different purposes. These purposes include allowing you to navigate efficiently between pages, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services faster and easier. Cookies are also used to help ensure that the ads you see are relevant to you and your interests and to collect statistical data about the use of our services.

The Site uses the following types of cookies:

  1. 'Session cookies' which are only stored temporarily during a browsing session to allow normal system use and are deleted from your device when the browser is closed;
  2. 'Persistent cookies' which are only read by the Site, saved for a fixed period on your computer and are not deleted when the browser is closed. Such cookies are used when we need to know who you are in case of repeated visits, to allow us, for example, to store your preferences for the next login;
  3. 'Third-party cookies' which are set by other online services that run content on the page you are viewing, for example, by third-party data analytics companies that monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but the personal information we store about you may be linked by us to the information stored and obtained from cookies. You can delete cookies by following the instructions in your device preferences; however, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we obtain from Google Analytics only to improve our site and our services. Google Analytics collects the IP address assigned to you on the date you visit the sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this Site is restricted by Google Analytics. Terms of Use and Google's Privacy Policy.

This privacy policy does not apply to the practices of companies we do not own or control, nor to individuals who are not our employees or under our management, including any third parties to whom we may disclose information as set forth in this privacy policy.

9.3. We commit to protecting your personal information and not sharing it with third parties without your consent, except where necessary to comply with legal obligations or process your order.

9.4. We may share information in the event of a corporate transaction (e.g., the sale of a significant portion of our company, merger, consolidation, or asset sale). In the case of the above examples, the assignee or acquiring company will assume the rights and obligations described in this policy.

We may also use your personal information, such as your name, email address, phone number, etc., or through the use of our external subcontractors to provide you with promotional material about our services, which, in our judgment, may be of interest to you.

Out of respect for your right to privacy, we provide you within such marketing materials with the means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails sent by us, we may still send you other important communications by email without offering you the opportunity to opt out. These emails may include customer service announcements or administrative notices.

9.4. You may request the update, correction, or deletion of your personal data at any time by contacting our customer service.

  1. Applicable Law and Jurisdiction

10.1. These terms of sale are governed by the laws of the Republic of Costa Rica.

10.2. Any dispute related to these terms will be resolved in the competent courts of Costa Rica.

  1. Contact

For any questions or concerns about these terms of sale, you can contact us via:

  • Email: info@gorillacr.com
  • Phone: 87915570

Thank you for choosing Gorilla. We hope you enjoy our products and have an excellent shopping experience on our website.